Returns & Product Care
Thoughtfully handcrafted. Carefully protected.
Every Heer Saaj ceremonial dupatta is handcrafted as an heirloom, not produced in bulk. Our policies are designed to protect both the craftsmanship behind every creation and the experience of every family we serve.
1. Before You Place Your Order
A personal shopping experience
Choosing a ceremonial dupatta is a deeply meaningful decision.
To help you choose with complete confidence, we encourage every family to book a complimentary video consultation before placing an order.
During the consultation, we will:
✦ Show you the ceremonial dupatta in detail.
✦ Walk you through the embroidery, craftsmanship, fabric, and finishing.
✦ Help you choose the most suitable piece for your occasion.
✦ Answer any questions you may have.
Our goal is to ensure that every Heer Saaj piece feels just as special when it reaches you as it did when it was handcrafted.
2. Returns & Exchanges
Every piece is made to be treasured
Every Heer Saaj ceremonial dupatta is individually handcrafted with exceptional care.
Because each creation is handmade and prepared especially for your celebration, we do not offer returns, refunds, or exchanges once an order has been placed.
We encourage every customer to view the product during a video consultation before confirming their purchase. This allows you to make your decision with complete confidence.
3. Receiving Your Order
Please record an unboxing video
We carefully inspect every Heer Saaj piece before dispatch.
Upon receiving your parcel, please record a continuous unboxing video before opening the sealed package.
The video should clearly show:
✦ The sealed parcel
✦ The shipping label
✦ Opening of the package
✦ The ceremonial dupatta inside
This helps us assist you quickly should any issue arise during transit.
4. Damaged Orders
Although every order is carefully packed, if you receive a damaged or incorrect product, please contact us within 24 hours of delivery.
Kindly share:
✦ Your order number
✦ The complete unboxing video
✦ Clear photographs of the concern
Once verified, our team will happily assist you with an appropriate resolution.
5. Caring For Your Heirloom
A Heer Saaj ceremonial dupatta is designed to be preserved for generations.
To maintain its beauty, we recommend:
✦ Store in a dry, cool place.
✦ Keep away from direct sunlight for long periods.
✦ Handle with clean hands.
✦ Dry clean only.
✦ Preserve inside the Heer Saaj presentation box whenever possible.
With thoughtful care, your ceremonial dupatta can remain a treasured family heirloom for years to come.